You warrant that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use the Site in accordance with all Terms & Conditions herein. If you are using this Site and/or making travel reservations or bookings for another person you agree to inform that person(s) about the Terms & Conditions that apply to the travel reservations and bookings you have made on their behalf, including all rules and restrictions applicable thereto and these Terms & Conditions. You agree to be financially responsible for all of your use of the Site (as well as for use of your account by others). You are responsible for any bookings and travel reservations made by persons under your direction or control. You also warrant that all information supplied by you or on your behalf, or by members of your household in using the Site is true, current, complete and accurate. Furthermore you also confirm that the traveler is not an unaccompanied minor. Without limitation, any exploratory, speculative, false, or fraudulent reservation or any reservation in anticipation of demand is prohibited.
Whenever you make use of a Site feature that allows you to upload material to the Site, or to make contact with other users of the Site, you must comply with applicable laws and the best standards of internet courtesy and behavior. You undertake that any such contribution does comply as aforementioned, and you irrevocably undertake to fully indemnify us at all times for any breach of that warranty and undertaking. Any material you upload to the Site will be considered non-confidential and non-proprietary and we have the right to use, copy, store, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to the Site constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible or liable to any third party for the content or accuracy of any materials posted by you or any other user of the Site. We have the right to remove any material or posting you make on the Site if, in our opinion, such material does not comply with these Terms & Conditions.
In order to complete a Booking the following steps are taken to ensure its validity:
When we place Service Elements on our Site, we are inviting you to make an offer for their purchase. You do not make this offer until you press "Book" on the payment page (entitled "Review Trip Details and Book") of the Site.
Once you have done so you have made Flightsbird an offer (which cannot be withdrawn if you change your mind) to purchase the relevant Service Element(s) from the relevant Travel Supplier(s) (your "Booking"). We are free to accept your offer on behalf of the relevant Travel Supplier or to reject it, at our sole discretion.
The Flightsbird email confirmation is NOT the contractual acceptance of the Booking, but merely an acknowledgement that we have received your offer. We will need to check the availability of the relevant Service Element(s).
If the relevant Service Element is available, your Booking will be processed. The contract pertaining to the relevant Booking is formed when payment in full has been received.
The contract between you and the relevant Travel Supplier will relate only to those Service Elements confirmed by email with ticket numbers in case of air or reservation numbers in case of hotels, cars or activities.
The terms of your Booking (such as price, availability and/or dates of travel) are not guaranteed until the contract is formed between you and the Travel Supplier and a ticket has been issued and/or a reservation has been made and confirmed by the Travel Supplier. Please note that once you have completed the Booking stage you can only cancel or change the details (such as names or destinations) of your Booking at our sole discretion and in accordance with these Terms & Conditions.
These Booking processes will apply to any of our individual Service Element's Terms & Conditions set out below. The airline ticket Terms & Conditions, the hotel Terms & Conditions, the car rental Terms & Conditions, the attractions and services Terms & Conditions supplement any area not covered by the Booking process. We reserve the right to change the Booking process at any time, with changes automatically taking effect from the date such changes are posted on the Site.
At all times throughout your trip a government-issued photo ID is required for security checks at airports, hotels and car rental locations and may be required for attractions and other products as deemed necessary by the relevant Travel Suppliers.
In addition to the required government-issued ID as stated above, proof of citizenship (Passport) is required for international travel (for most countries outside of the United States). Please note that it is your sole responsibility to ensure that you meet the passport, visa, and/or health requirements of the countries you wish to visit and those that you transit (even if it is for a simple flight change). Many countries require that your passport should be valid for a minimum period from the date of arrival into that country. For any questions regarding what the applicable minimum period is and any other conditions or passport/visa requirements for travel, you should contact the corresponding local consulate of the countries to which you are travelling. Neither Flightsbird nor its affiliates accept any responsibility, and you will not be entitled to any refunds whatsoever, if you are denied boarding, delayed or deported due to non-fulfillment of the above.
Flightsbird reserves the right to correct errors in any advertised price and, if applicable, give you an option to either cancel the Booking or allow Flightsbird to collect an amount equal to any increase in price from your provided credit or debit card, prior to your departure.
Once you have made your Booking, you cannot transfer or change the name(s) or destination(s) listed in your Booking.
Your Booking will be fulfilled on the delivery date set out in your ticket information email or, if no delivery date is specified, then on the date the ticket is issued, unless there are exceptional circumstances.
The terms of this agreement incorporate by reference the terms of each airline's contract of carriage. Passengers may inspect the full text of the contract of carriage at the each airline's airport or city ticket offices. Passengers have the right, upon request to the airlines, to receive free of charge by mail or other delivery service the full text of the contract of carriage. The incorporated terms of the contract of carriage may include:
Prices quoted also do not include any additional flight fuel surcharges or other surcharges which may be imposed from time to time by the relevant Travel Supplier or authorities, all of which must be paid by you.
Payment must be made in full with a valid credit or debit card at the time of Booking. Flightsbird cepts all major credit or debit cards with a verifiable billing address.
You hereby authorize  Flightsbird and its authorized third party to process the charge to the credit or debit card you provide to us for the total amount of your Booking.
You may be required by the relevant Travel Supplier(s) to present a valid credit or debit card at the time of check-in at the hotel and/or at the pick-up location of the car rental company to provide confirmation of authorized card usage and/or to secure any additional charges. The cardholder must be a traveler listed on yourBooking.
All offers, prices, and conditions of sale may be subject to:
A reservation is not complete until confirmed/ticketed. To protect our customers, we verify with the credit/debit card company that the billing address and credit card verification number you provided to us is accurate and that your debit/charge will be accepted. Until such information is verified, the fare is subject to change. We are not responsible for any transaction that is declined based upon a credit/debit card that is declined by the issuing company or a travel provider or if, for any reason, the debit/credit card billing address and/or credit card verification number cannot be verified in a timely manner, nor are we responsible for any changes in fare or any other charges that may occur during our verification process. In the event the fare selected is not available an approval code may have been issued on your credit card. If the transaction is not completed the approval code may temporarily credit the amount from your bank account.
Any and all changes made to the itinerary are restricted and are subject to airline fare rules, whichever is more restrictive; most of our tickets,hotels,cars,packages and cruises do not allow any date or name changes after the booking is completed. Flightsbird does not guarantee, and shall not be responsible for, any bookings or reservations made or confirmed to you in the event that the original itinerary has been changed by the supplier pursuant to customer's request or supplier's schedule changes.
Most of our airline tickets are100% non-refundable
. In certain cases where the airline may allow cancellations, a credit may be valid towards a future ticket purchase by the same traveler on the same airline. Usually the credit issued by the airline supplier has a specific expiration date, after which it cannot be used. We encourage you to discuss additional restrictions attached to your credit with a customer service agent. All such bookings where the cancellation may be permitted must be cancelled prior to the scheduled departure time of the first flight segment by calling our customer service center. We do not guarantee any cancellation. When you are ready to make your new booking and wish to use your airline credit, you will be required to the pay fare difference (if any), applicable airline penalties and any applicableFlightsbird
post-ticketing fees. All such changes are governed by each airline's fare rules, policies and procedures, which are not under our control.
Most of our airline tickets, hotels, pre-paid car rentals, vacation packages and service fees are non-refundable after 24 hours of booking. All cancellations must be done over the phone only. We can accept refund requests only if the following conditions have been met:
We are unable to provide a specific time line for how long it may take for this requested refund to be processed. All refund requests are processed in a sequential format. Once you have provided our customer service agent with your cancellation request, we will then send you an email notification that your request has been received. This notification does not automatically qualify you for a refund. This only provides you with an acknowledgement of your request and provides you with a tracking number. Upon receipt of your request we will work with the suppliers such as airlines, hotels, car-rental companies to generate a waiver based on airline and other supplier rules and notify you of the supplier decision. Please note that we are dependent on the suppliers for receiving the requested refunds. Once the refund has been approved by the supplier it may take additional time for this to appear on your credit card statement. Generally, all suppliers will charge a penalty for refund. This entire process may take 60-90 days from receipt of your request to receiving credit on your statement.
We accept credit cards and debit cards issued in US, Canada and several other countries.
Please note: your credit/debit card may be billed in multiple charges totaling the final total price. If your credit/debit card or other form of payment is not processed or accepted for any reason, we will notify you within 24 hours (it may take longer than 24 hours for non credit/debit card payment methods). Prior to your form of payment being processed and accepted successfully, if there is a change in the price of air fare or any other change, you may be notified of this change and only upon such notification you have the right to either accept or decline this transaction. If you elect to decline this transaction, you will not be charged.
In order to provide you with further protection, when certain transactions are determined to be high-risk by our systems, we will not process such transactions unless our credit card verification team has determined that it's safe to process them. In order to establish validity of such transactions, we may contact you or your bank.
If your credit card declines at the time of processing your transaction, we will make all efforts to notify you by email within 72 hours. The transaction will not be processed if your credit card has been declined. The fare and any other booking details are not guaranteed If there is a fare change you have a right to cancel the booking at no cost to you. There will be no service fees charged for this
Please note that your seats, meals, frequent flyer and other special requests are requests only.. We do not guarantee you will be assigned the seat(s) you have requested. We also do not guarantee that your meal(s), frequent flyer and other special requests will be honored by the airline. It is therefore recommended you contact your airline directly to confirm these requests prior to your scheduled departure date.
If you have excess baggage, you will have to pay any excess baggage fee assessed by each airline. Most airlines now charge baggage fees even for the first bag checked-in; we recommend traveling light to reduce these costs. Baggage fees range from $15 up to $200 or more depending on the size and weight of the bag and is per checked bag. These fees are to be paid directly to airline upon using such service.
All Airlines have differing rules and policies regarding schedule changes, which are beyond our control.
Due to the operational needs of each airline, changes are often made to the flights that they are currently operating. Often these changes are a prediction of travel needs for a future dates but can also reflect same day changes. Types of changes could be: flight number changes, time changes, routing, date changes and or cancellations. Cancellations include when an airline has stopped or temporarily canceled service to certain cities, or stopped service on certain days of the week.
does not assume any liability whatsoever for cancelled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the airlines.Our Policy on Schedule Changes:
We make every attempt to notify the customer of any schedule changes. It is always best to contact the airline to reconfirm you flights within 72 hours of departure.
If an airline has a change to any of its flights within a 4 hour period of your original flight times, we will notify you of such change by email. We will attempt to contact you via other information provided by you, but; if we are unable to get in touch with you, our email will serve as final notice. For all such changes within a 4 hour period, tickets will remain non-refundable. Certain ticket types may be non-refundable even when the schedule change is over 4 hours.Flightsbird does not assume any liability whatsoever for cancelled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the airlines.
If you have already arrived at the airport you will need to speak with an agent at the airline counter. During severe weather, options may be limited and although it is sunny where you are there may be bad weather at your destination or connection cities. You should always check the airlines website and weather channels for airport updates. It is always best to contact the airline directly, if it is the date of departure.
It is always important for the customer to reconfirm their flights with the airlines 24 to 72 hours prior to departure, especially if they are already traveling. You should periodically check emails for updates regarding flight schedules and respond in a timely manner.
Depending on departure date and when we receive the change from the airline we will attempt to send at least 3 emails and call at least 1 time. If you do not contact either Flightsbird or the airline prior to your departure you may: miss your flights, lose the value of your tickets and possibly have your travel postponed by 1 or 2 days or even a few weeks before the airline can accommodate you.
Once you have contacted Flightsbird we will contact the airline on your behalf and try to come to a resolution. In some cases the only resolution may result in cancellation of the flight and refund.
If a customer does not fulfill their obligation, they may miss their flight or lose the value of their reservation, and other options may not be available.
We will make every attempt to get the airlines in question to re-protect the customer. It ultimately depends on the airline or airlines involved. If the airline is unable to re - protect the customer we will request a refund.
In the event that a flight is cancelled Flightsbird will attempt to contact the airline, find other flight options and/or discuss refund options.
All customers are advised to verify travel documents (transit visa/entry visa) for the country through which they are transiting and/or entering. Reliable information regarding international travel can be found a www.travel.state.gov and also with the consulate/embassy of the country(s) you are visiting or transiting through. Flightsbird will not be responsible if proper travel documents are not available and you are denied entry or transit into a Country.
Your transaction with Flightsbird does not guarantee entrance to the country of destination. Traveler understands that Flightsbird accepts no responsibility for determining passenger's eligibility to enter or transit through any specific country. Information, if any, given by Flightsbird's employees must be verified with government authorities. Such information does not imply responsibility on Flightsbird's behalf.
Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in five years of imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. For further information contact your airline representative.
By using this Site, making a travel reservation or booking, or approving this transaction you are authorizing Flightsbird to send you communication in the form of email, postal mail, instant messaging, phone call and any other form of electronic or paper communication. These communications will be primarily for customer service and may include special offers.
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